How Client Review Works
Complete a Martindale-Hubbell® Client Review Survey
Clients of law firms can complete a brief, online survey to provide insight into a lawyer's or firm's communication ability, responsiveness, quality of service, value for money and their overall recommendation. The survey takes only a few minutes to complete.
Provide Anonymous Feedback
Client Reviews are anonymous and individual identities are not shared with the lawyer or law firm. However, a demographic summary of all Reviewers will be displayed.
Share Results
When Martindale-Hubbell receives a minimum of three completed Client Reviews, the data is aggregated and shared with the firm. If a firm chooses to publish their Client Review rating, it will be displayed on
martindale.com and
lawyers.com.
1. Firms may select which narrative feedback they would like to publish beside their Client Review rating.
Benefits to Clients
Leverage Market Feedback
With Client Review data, you can leverage the first-hand experiences of other clients when evaluating a lawyer or law firm for a matter—especially in new geographical areas or where your knowledge of legal talent may be limited.
Make More Confident Decisions
Further justify the selection of a lawyer or law firm by combining Client Review data with other indicators of expertise, including law firm profile data, Martindale-Hubbell® Peer Review Ratings™, litigation and transactional experience, legal articles and more.
Share Your Experience
Participating in Client Review improves the depth of decision-support content available to other buyers of legal services. By providing a more comprehensive view of a lawyer and or law firm, it is easier to evaluate and select with confidence.
Benefits to Lawyers and Law Firms
Gain More Insight
Client Review feedback can be shared with prospects on
martindale.com and
lawyers.com to differentiate from the competition and add depth and broader exposure to your Martindale-Hubbell profile. It can be used internally as third-party validation of your own internal client review process. Or it can be used as your primary source of feedback, too.
Promote Lawyer and Law Firm Expertise
Client Review helps drive awareness among current clients and qualified prospects of your credentials, experience and client service excellence.
Differentiate Your Law Firm
Client Review data help firms attract new business by providing potential buyers with a more comprehensive view of lawyers and law firms as well as third-party validation that they are making the right hiring decision.