Client Review

LexisNexis Martindale Hubbell; Client Review provides in-house counsel and other sophisticated buyers of legal services with client recommendations of a law firm's client service, quality of legal representation and value for money.

Client Review has been introduced with the needs of sophisticated buyers of international legal services particularly in mind. For many years buyers have requested a reliable resource providing anonymous client feedback and comments on law firms.

The entire Client Review process is facilitated independently by Martindale-Hubbell. At its centre is a straightforward online survey which the clients of a law firm subject to Client Review will complete. The findings and feedback from these surveys are aggregated by Martindale-Hubbell before being forwarded to the subject firm to review. Responses and feedback are not attributed to individual respondents.

• Overview
• Live Client Reviews
• FAQ’s
• Nominating Client References

Overview

Client Review is a client feedback programme facilitated independently and anonymously by Martindale-Hubbell on behalf of its law firm members;

MH member firms nominate their client references within the secure online Client Service Centre (CSC);

Client References are sourced either from:

• The subject law firm (they are 'nominated';) or
• Directly from International in-house counsel community ('client sourced';)

Nominated clients references are approached by Martindale-Hubbell and asked to complete the short online Client Review survey;

Within this survey, clients are asked whether they recommend the subject firm in a number of 'service' and 'delivery' areas such as;

• Client service, quality of legal representation, and value for money
• Geography, practice area and industry sector

Responses are returned to MH and aggregated (to keep responses anonymous).

Live Client Reviews

• Ivanyan & Partners
  
• Silva Neto Advogados
  
• J. B. Majiyagbe & Co.
  
• Khaw & Partners
  
• Borislav Boyanov & Co., Attorneys at Law
  
• Sader & Associates, (Advocates & Legal Consultants)
  
• Mütze Korsch Rechtsanwaltsgesellschaft mbH
  
• Miguel Neto Advogados Associados
  
• Alexander Hofmann
  
• Guerrero, Olivos, Novoa y Errazuriz Ltda.
  
• Denis Borges Barbosa Advogados
  
• Ballas, Pelecanos & Associates
  
• Winheller Attorneys At Law
  
• Bufete Aguirre Soc. Civ. Abogados
  
• Luzzatto & Luzzatto
  
• J. B. Majiyagbe & Co.
  
• Franceschini e Miranda Advogados
  
• Margulyan & Rakhmilovich Attorneys at Law
  
• Feinzaig, Scharf & van der Putten Abogados
  
• Bufete Aguirre Soc. Civ. Abogados
  
• Bonilla Montano Toriello & Barrios Despacho De Abogados
  
• Marquez Alonso Abogados S.C
  
• Patton Moreno & Asvat
  
• Jones, Waldo, Holbrook & McDonough
  
• Patton, Moreno & Asvat
  
• Benesch Friedlander Coplan & Aronoff LLP
  
• Parsons Behle & Latimer
  
• Uhthoff, Gomez Vega & Uhthoff, S.C.
  
• Ughi E Nunziante
  
• PETERKA & PARTNERS
  
• Buse Heberer Fromm
  
• Beltranena de la Cerda y Chavez
  
• Costa Rica Law
  

FAQ’s

Q. Why should law firms participate?

A. Sophisticated buyers of legal services are reluctant to select a law firm not recommended to them. Recent research undertaken by Martindale-Hubbell in 2007 confirms the importance of referrals and recommendations in the identification, evaluation and selection of outside counsel.

Referrals are vital in the identification and selection of external counsel:

• 92% of in-house counsel considers personal recommendations to be important or very important in the identification of external counsel.
• 64% of in-house rely on personal referrals as the basis/foundation of their final selection decision

Given the importance of referrals and recommendations in the external counsel selection process, Martindale-Hubbell Client Review has adopted a recommendation-based approach to the Client Review survey. Below are just a few of the comments we have received to date about the service:

"This is well presented and looks objective, something which other directories don't convey as strongly. It gives the impression that things have been measured - that it is an open and transparent process."
Business Development Partner, UK Law Firm

"I think everything which helps to improve the accuracy of the international information about a law firms is good. Online this looks chic and modern. I would look at the service, definitely."
Senior Vice President and General Counsel, US Multinational

Q. What is the scope of Client Review?

A. Client Reviews will be conducted worldwide for firms of all sizes.

Q. What is the cost to participate in Client Review?

A. Client Review is provided at no cost in the early adopter phase, till 31st March 2008.

Q. Is there a limit to the number of Client Reviews that a firm can have?

A. The greater the number of reviews, the more value in-house counsel and other buyers of legal services will derive from the information. Your firm must nominate a minimum of five clients in order to participate in LexisNexis Martindale-Hubbell Client Review.

Q. Can a lawyer or law firm promote their Client Reviews in press releases or other marketing materials?

A. Yes, although each piece must include reference to LexisNexis Martindale-Hubbell and Client Review.

Q. What if Client Reviews are not published for a specific firm?

A. LexisNexis Martindale-Hubbell does not undertake to develop Client Reviews for all firms. Therefore, the fact that a firm has not been reviewed should not be construed as unfavourable.

Q. I have more questions about the Client Review process; whom do I contact?

A. You may contact us on the numbers indicated below for additional information on Client Review.
UK: +44 (0) 20 7347 3700
E-mail: clientreview@martindale.com

Q. Whom do I contact if I have a question about pending reviews?

A. To review the status of pending reviews send a detailed e-mail to clientreview@martindale.com.

Nominating Client References

Client Review involves using the Client Service Centre. You can access CSC via a website link. Below is an overview of how to use CSC for Client Review:

Step 1: How to access the Client Reference section in CSC

Select "Client Review" main menu option and "Nominate Client References" sub menu header. This will display the new "Client References" tab

Step 1: Adding Client References in CSC
Click on "Add New" to enter or add a client reference

Step 2: Entering Client References in CSC
Carefully enter all the mandatory contact info for your nominated client references, one-by-one.
Once you have completed all the contact info for a reference "Save and Close" this record and add another.

Step 3: Submitting Client References to MH
Once all your references are entered click the "Submit" button.

Once you have submitted your Client References Martindale will:

• Validate their details; then
• Send the confidential Client Review survey to each.
• You must nominate your Client Review References in CSC.
• Individual consumers cannot be nominated to complete a Client Review survey for your law firm;
• You must nominate a minimum of 5 references before we can send the survey out for completion;
• We suggest you nominate a minimum of 15 references and then contact your nominated references notifying them that they have been nominated.

Step4: View and approve the publication of aggregated responses in CSC: "All-or-nothing" rule

• To see all the responses for your firm select "View Response" under the "Client Review" menu option;
• Within the section "View Response" you may 'Approve' the publication of Client Reviews for your firm on martindale.com.

Step 5: Choose which Client Feedback comments are displayed on martindale.com

• You must approve the display of 'Responses' in the 'Client Responses' section to be able to display Client Feedback (comments) for your firm.

Back to homepage